Refund Policy

At Movado-Collection.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure a hassle-free return experience. Please read our refund policy below for all the details.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The watch must be unused, in its original condition, and in the original packaging, including any tags and protective coverings.
  • The watch should not have been altered or damaged in any way.

If the above conditions are not met, we reserve the right to refuse a refund.

2. How to Request a Refund

To initiate a return and refund request, please follow these steps:

  1. Contact us via email at support@movadocollection.com to notify us of your intent to return the watch. Please include your order number and reason for the return in your message.
  2. We will send you a Return Authorization (RA) number along with instructions on how to return the item.
  3. Ship the item back to us using a trackable shipping method. Please ensure the watch is securely packed to avoid damage during return shipping.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

Once we receive the returned item and confirm that it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider or bank.
  • Partial Refunds: If the item is returned in used or damaged condition, or if any components (such as the watch box or tags) are missing, we may issue a partial refund based on the condition of the returned item.

4. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at support@movadocollection.com. We will provide a free return shipping label for the return of the item and will issue a full refund or send a replacement, depending on your preference.

5. Non-Refundable Items

Certain items may not be eligible for a refund. These include:

  • Gift Cards: We do not offer refunds on gift cards.
  • Sale Items: Items purchased on sale or with special promotions may be ineligible for a refund. Please check the product page for any specific return or refund exclusions.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different model or style, you will need to return the original item for a refund and place a new order for the desired product.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to our customer support team:

  • Business Name: Movado-Collection.com LLC
  • EIN: 33-1588251
  • Address: 206 San Felipe St NW, Albuquerque, NM 87104
  • Email: support@movadocollection.com

Thank you for shopping with Movado-Collection.com! We appreciate your business and are committed to providing excellent customer service.

This Refund Policy page provides clarity on how customers can request a refund and under what circumstances. Let me know if you need to make any adjustments!